Just a selection of tweets on a particular chestnut which I’ve blogged about in the last two posts… that atrocious shit-show known as TfL…
Some quite shit staff on TfL. Think its a God given right to work on the Tube at the gates. Seen people use it to offer patter and act very odd indeed. And give limited customer service to disabled customers.
— Alresford Bear and the Town Mill Teddy Posse (@AlresfordBear) November 3, 2018
— Dr Maxine H (@MaxineDance) November 2, 2018
Yes I personally set up @SodTfL – a resuscitated Twitter timeline of mine pressed into use for this particular purpose. One of my early tweets was this one about TfL’s insistence to speak to dancers with learning disabilities even though they could not communicate by the same means! I know the feeling too well!
Interesting thread re TfL's atrocious disability policies. Even this group of dancers with LD's includes some who cant communicate – TfL staff keeps speaking to them! And guess what? @TfLAccess & @TfL as usual do not respond https://t.co/zSOPSaHsJX
— Sod Transport for London (@sodtfl) November 2, 2018
— Mark Anderson (@ourmark36) November 2, 2018
It seems TfL staff like to laugh at disabled people as they struggle the tube’s obstacle courses… this was yesterday at Brixton.
@TfL just a head's up: some of your staff at Brixton Tube Station need some disability awareness training. Tickets barriers not working last night, your employee wouldn't let me use the disability access gate. Made me walk, with my cane, the long way around, then laughed at me.
— Jacqui Searle (@SearleJacqui) November 2, 2018
@TFLrail He was right by the access gate & I asked to use it. He refused and physically blocked my way. Am obviously disabled so it's not like he didn't know. Please sort it out. Is that how you want to be represented? Physical pain and public shame is not what I went out for.
— Jacqui Searle (@SearleJacqui) November 2, 2018
1) Absolutely furious to discover that my 17yr old friend Maya who has cerebral palsy ,uses a walker to get around is being BULLIED by bus driver on route 4 & 19! They refuse to let her on busses drive away leave her stranded tell her walk home and refuse to communicate!!@TfL
— andioliver (@andisn16) November 1, 2018
I was just waiting for my bus & a wheelchair user couldn’t access two buses. First the driver let other people on & then there wasn’t space to board. Next bus the ramp was broken. It makes me so angry that a fellow disabled person can’t access transport equally.
— Dr Amy Kavanagh (@BlondeHistorian) November 1, 2018
Man at bus stop:”You’re lucky that all the buses have ramps.”
Luck has nothing to do with it.
Access is a legal right, not a fortuity.
The only reason we have any access at all is that disabled people fought for decades for it.
The fight continues.
— Gregory Mansfield (@GHMansfield) November 1, 2018
The next two tweets are related. TfL wants to hold an accessibility event at a non-accessible tube station!
On Tuesday 6th November Managers from TfL’s Accessibility team will be at South Woodford station to answer your questions about our plans to install step-free access to the Westbound platform. This drop-in event will run between 4pm and 7pm.
— TfL Access (@TfLAccess) October 30, 2018
Dear @TfL @TfLAccess could you please respond about the access issue for this event. It defeats the purpose of you being able to ask the very people that you need insight from regarding step-free changes & installations.@transportforall #AccessToTravel #NothingAboutUsWithoutUs https://t.co/7TgMuvqjCG
— Victoria (@thedeafactivist) October 31, 2018
Got a tut & an eye roll from the 205 bus driver just now when I asked for the ramp. He did still do it, but it's a great way to make a wheelchair user feel like a right inconvenience. So, thanks for that @TfLAccess 😕
— Sarah Hale (@Saz_h) October 31, 2018
Been waiting for almost 30 minutes for assistance from staff at Wilsden Junction @LDNOverground. No warning that lifts were out of service. No staff around to assist passengers who need step free access changing platforms. So much for planning my journey @TfL #angrycoldmum
— Mrs MJM (@EllenAllenCo) October 30, 2018
The following two tweets are related, this is in relation to TfL failure to maintain or use visual information properly. TfL regularly thinks yapping away into a microphone is the only way of disseminating important information to passengers!
— James Loveridge (@j_mes) October 30, 2018
Yeah but TfL's signage about things going wrong policy is an inconsistent pile of nonsense!
Maybe a written complaint to TfL threatening legal action is in order. They've already been sued for similar & judgment is pending!
— Natalya Dell (@natalyadell) October 30, 2018
— ANDREW STOKES (@andrewstokes1) October 26, 2018
@TfL so I got abuse again on your bus for simply sitting #disabled in a disabled priority seat hiolding an inch thick #whitecane. Yesterday @lbc was discussing if people in cities are no longer nice to one another…. https://t.co/khsT9nDyxC
— Ariadne Obscura (@AriadneObscura) October 25, 2018
@TfL shocking lack of disability awareness from driver of 277 bus to Dalston Junction which stopped at Hackney Town Hall at 1226. Disabled man with no speech forgot to toucg in with freedom pass. Driver shouted down the bus he would hold bus till man touched in and did so.
— Karen Adams (@KarenAd89081735) October 25, 2018
— Daniel Holt (@holtdan) October 24, 2018
@TfL can I ask what your protocol for staff is when a lift is out of service and you are faced with a disabled girl needing to get to her destination???
— gossy girl simpkins (@littlelegswife) October 22, 2018
— appleblossomB (@appleblossomBe) October 20, 2018
@TfLAccess the service for disabled customers at Farringdon is laughable. Today I showed them where the ramp is. Irony I am not knowledgeable enough for a non-exec role. Can I talk to you non exec team about my daily struggles on TfL
— Ross Hovey (@RossHovey) October 19, 2018
@TfL @nationalrailenq great to see #London #Underground #Tube stations slowly catching up with the 21st century to provide more access for the less abled, but really,.. there's nothing to sing about if you're disabled and have to navigate a 320yd walk from #Victoria rail to tube pic.twitter.com/hqTNJseCT8
— Wolfie-Jeffman (@jeffiege) October 17, 2018
— CareTrade (@CareTradeUK) October 16, 2018
@TfL that's the 3rd time this has happened, get on a train to Barking and suddenly becomes train terminating at Moorgate. Then a difficult walk up/down stairs st Moorgate. Some of us have disabilities you know. Why doesn't my journey matter?
— Nicky x (@Nicola1967) October 14, 2018
— Daniel Holt (@holtdan) October 13, 2018
En route to the @MDUK_News @MD_Trailblazers national conference and after getting reassured there was no access issues by @TfLAccess before leaving, we‘re now stuck at Stratford station! A day in the life of a disabled person trying to commute into London 👍🏻🙄 pic.twitter.com/L7gDgpDwXV
— Freya Levy (@FreyaLevy) October 13, 2018
Next tweet is one of the usual disappointment at finding accessible lifts not working. The lady seen in the video in question has a very important message…
Here’s my friend Anne who shares a part of her journey, as a wheelchair user she faces different issues Than I do. @Anne_W_Strike @transportforall @TfLAccess @samrenke @Tanni_GT pic.twitter.com/5M8x6BMoFj
— Scope (@scope) October 11, 2018
@TfL why does it take SO long to replace the lifts at #greenparkstation a major tube intersection?! people with disabilities need these lifts to go about their lives! 4 months! A Lion is make in less time! #quickerthengreenparkslifts@piccadillyline @jubileeline @victorialine pic.twitter.com/tHEz9D731e
— Ruth Oates (@Ruthee0) October 11, 2018
The #LondonVictoria station is absolutely user-unfriendly when you want to catch an #eastbound #DistrictLine. For those who have #disability, using prams, luggage or older folks with joint problems, it’s really not suitable or a hard work! Pls make it better? @TfL @MayorofLondon
— Vinod (@vinod_d007) October 11, 2018
@TfL why does your website say there’s step free access at Paddington to the circle line to Westminster when there is no lift? I have a baby in a pram and need to get from Paddington to North Greenwich and would seem it’s wrong after my husband tried the route this morning?
— Louisa Jackley-Davis (@Louisa_Jackley) October 10, 2018
— Transport for All (@transportforall) October 9, 2018
@TfLAccess why no text service on lift faults. Now trying to get a cab and late for a meeting. The help operator was hardly helpful either. Get a bus?!? Which bus? And you charged me £2.40 for entering and leaving station!!
— Ross Hovey (@RossHovey) October 9, 2018
Thanks. I got turned down for a non exec role at TfL. Ironically for apparently not having enough disability travel experience?!?
— Ross Hovey (@RossHovey) October 9, 2018
I can understand the feeling expressed in the above tweet. Despite being put on a program of training by the GLA’s disability advisor some years ago, TfL removed me from it. Prob thought they needed someone who could speak…
Once again stranded in Victoria station because of a lack of staff. Having to get off at a station no where near my destination because of this. @TfL sort out your staffing issues. Disabled people should NOT be stranded because of your staffing issues.
— Junior 🌸 (@dxllybxsh) October 5, 2018
how are TFL getting away with shutting off lifts and step free access on the jubilee throughout late september / october lol are disabled people supposed to just not use the tube? just saw a man at wembley park have to climb up the stairs with crutches and a broken leg ffs
— ruby (@rubynaldrett) September 30, 2018
. @TfL If you suspend a bus stop why don’t you make it clear! Waited at stop for 25 mins to be told buses aren’t running. Got guided to an alternative bus stop, waited 40 mins & still no R11 bus. Now on an unfamiliar route, try doing this completely blind! This is not acceptable! pic.twitter.com/Gks3Fme9eM
— Dr Amit Patel (@BlindDad_Uk) September 20, 2018
— Julie Seal (@JulieTheSeal) September 11, 2018
— Lydia Hascott (@lydiahascott) August 27, 2018
Absolute shocker @TFL. I just got the northern line to London Bridge from KX, arrived to find lifts are broken. No warning. Told to go to Elephant & Castle. Got there, no access. Now STUCK on tube with no way off until Morden. Then have to go all the way back to KX. No words.
— sophie morgan (@sophmorg) August 26, 2018